2 Hour Class (1pm - 3pm)
Level: 116 and above
Code: F04 (A - Advanced, B - Intermediate)
Students
work on the development of all necessary skills for writing. This
program is ideal for students wanting practice in different areas, such
as test preparation, business, or academic writing. They will learn how
to organize their ideas and how to write complex compositions.
Main Focus:
Grammar, vocabulary, sentence structure and analysis, topic sentences.
Effective use of supporting detail and paragraph structure.
Different organizational patterns.
Complex written compositions.
Daily assignments which are completed at home and evaluated by the teacher.
Customer Service
Protocol Class
ESL Start Dates
4 week program; 10 hours per week
10 hours per week; Monday to Friday 1 pm -3 pm
Minimum requirement; completion of SEC Level 4
Most Customer Service vocabulary and role plays will be related to restaurant/café positions as this is where most students will be applying for jobs
Why you would benefit from Customer Service Protocol Class:
It will equip you with the necessary skills to make finding a customer service job easier
It will help you understand the Canadian culture and way of life
It will give you confidence which will be helpful for you throughout your life
It will give you specific focus on vocabulary and expressions from the customer service field